Effective Date: June 9, 2026
Thank you for choosing Entovate LLC. This Shipping Policy outlines how we process and ship orders for our mosquito surveillance and entomology equipment. If you have questions, please contact us at info@entovate.com.
Order Processing Time
All Entovate LLC products are made-to-order or custom assembled. Orders are typically processed within 3–5 business days of order confirmation. Processing time may vary during periods of high demand or for large orders. You will receive an email confirmation when your order has been placed and a separate notification once your order has shipped.
Domestic Shipping (United States)
- Shipping Rate: We offer flat rate shipping on all domestic orders. The applicable shipping rate will be displayed at checkout before you complete your purchase.
- Carriers: Orders are shipped via major carriers (UPS, FedEx, or USPS), selected based on package size, weight, and destination.
- Estimated Delivery Time: Most domestic orders arrive within 5–10 business days from the date the order is placed. Delivery times are estimates and are not guaranteed.
International Shipping
Entovate LLC ships to select international destinations. International shipping rates are calculated at checkout based on destination, package weight, and dimensions.
- Customs & Import Duties: International customers are solely responsible for any customs fees, import duties, taxes, or brokerage fees assessed by their country’s customs authority. Entovate LLC has no control over these charges and cannot predict their amount.
- Delivery Times: International delivery times vary by destination and are subject to customs processing delays.
Order Tracking
Once your order has shipped, you will receive an email containing your tracking number. You may use this number to track your shipment directly on the carrier’s website. Please allow up to 24 hours for tracking information to become active after you receive the shipping confirmation email.
PO Box Restrictions
Due to size and fragility constraints, Entovate LLC is unable to ship large or fragile items to PO Boxes. If a PO Box is provided as the shipping address for such items, we will contact you to obtain a physical delivery address before processing your order.
Shipping Delays
Entovate LLC is not responsible for shipping delays caused by the carrier, weather events, natural disasters, customs processing, or other circumstances beyond our control. If your shipment appears significantly delayed, please contact the carrier directly using your tracking number. You are also welcome to reach out to us at info@entovate.com and we will assist where possible.
Damaged Shipments
If your order arrives damaged, you must:
- Report the damage to Entovate LLC within 5 business days of the delivery date.
- Email info@entovate.com with your order number, a description of the damage, and clear photographs of the damaged item(s) and packaging.
Failure to report damage within this window may limit our ability to file a claim with the carrier or provide a remedy. Entovate LLC will work with you to resolve confirmed shipping damage in a timely manner.
Contact Us
For shipping-related questions or concerns, please contact:
Entovate LLC
2432 Ormsby Circle West, Jacksonville, FL 32210
Phone: +1 (239) 938-4280
Email: info@entovate.com
Website: entovate.com