Effective Date: June 9, 2026
Entovate LLC is committed to delivering high-quality mosquito surveillance and entomology equipment. Our return and refund policy differs depending on whether your purchase is a standard catalog product or a custom/made-to-order product. Please read this policy carefully before placing an order.
Standard Catalog Products — 30-Day Return Policy
For standard catalog products (items available as listed in our shop without custom configuration), Entovate LLC offers a 30-day return window from the date of delivery, subject to the following conditions:
- The item must be unused and in its original, unaltered condition.
- The item must be returned in resalable condition with all original components, accessories, and packaging intact.
- You must contact us at info@entovate.com within 30 days of delivery to request a Return Merchandise Authorization (RMA) before shipping anything back.
- Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
- Once the returned item is received and inspected, approved refunds will be processed within 10 business days to the original payment method.
Items that do not meet these conditions will not be eligible for a refund and may be returned to the customer at their expense.
Custom and Made-to-Order Products — Sales Are Generally Final
Custom-configured or made-to-order products are built specifically for each customer. We are generally unable to accept returns or issue refunds for non-defective custom items. We encourage customers to review product specifications carefully and contact us with any questions prior to placing an order.
Defective or Damaged Items
We stand behind the quality of all our products. If you receive any item that is defective or was damaged during shipping:
- You must contact Entovate LLC within 14 days of the delivery date.
- Email info@entovate.com with your order number, a detailed description of the issue, and clear photographs of the defect or damage.
- At our discretion, Entovate LLC will repair the item, provide a replacement, or issue store credit.
We reserve the right to assess the reported issue and determine the appropriate remedy on a case-by-case basis.
Non-Defective Returns
For standard catalog products, non-defective returns are accepted within 30 days of delivery provided the item is unused and in resalable condition, as described above.
For custom and made-to-order products, returns of non-defective, correctly fulfilled items are not accepted. If you believe there are exceptional circumstances, you are welcome to contact us at info@entovate.com to discuss your situation. Any exceptions are granted solely at Entovate LLC’s discretion.
Items That Cannot Be Returned
The following items are not eligible for return or exchange under any circumstances:
- Consumable supplies
- Custom-configured or specially specified products
- Items showing signs of misuse, improper installation, or physical damage caused by the customer
- Items returned without prior Return Merchandise Authorization (RMA) from Entovate LLC
Exchanges
For standard catalog products, exchanges are available for defective items or for unused items returned within the 30-day window, subject to stock availability.
For custom and made-to-order products, exchanges are available for defective products only, subject to the claim process described above. We do not offer exchanges for custom items ordered incorrectly or items the customer no longer needs.
How to Initiate a Return or Claim
- Send an email to info@entovate.com
- Include your order number
- Provide a clear description of the reason for return or issue
- Attach photographs if reporting a defect or damage
Do not ship any items back without receiving written Return Merchandise Authorization (RMA) from Entovate LLC first. Unauthorized returns will not be processed.
Approved Refunds
If a refund is approved by Entovate LLC, it will be processed within 10 business days to the original payment method used at checkout. Processing times may vary depending on your financial institution.
Our Commitment to Fair Resolution
Entovate LLC values its relationships with mosquito control districts, universities, public health agencies, and research institutions. If you have a concern about your order, we encourage you to contact us directly at info@entovate.com. We are committed to resolving issues fairly and promptly, and will work with you to find an appropriate solution.
Contact Us
For return, refund, or exchange inquiries, please contact:
Entovate LLC
2432 Ormsby Circle West, Jacksonville, FL 32210
Phone: +1 (239) 938-4280
Email: info@entovate.com
Website: entovate.com